Q: How long in advance should I make a reservation?
A: As soon as you know the date that you would like to rent, we recommend that you place a deposit to hold your reservation. Please check our policies for cancellations. Cloud 9 is taking reservations up until 12/31/07 and we are not currently accepting reservations for 2008.

Q: What can I expect after I make a reservation over the phone?
A: After we take all of your information over the phone, we will place a $200 down-payment on your credit card, which guarantees your rental day. We will then email you a reservation confirmation with all of the specifics. Finally, 1-3 days prior to the rental, we will charge the remaining balance onto your credit card and place the damage deposit on it as well.

Q: Can I rent at the last minute?
A: We prefer you set up the rental at least three days in advance so that we may verify your insurance and make sure your vehicle is available, clean and ready. We do, however, accept same-day rentals ONLY if they are made by 4:00PM. Please note that in these situations we still cannot guarantee your rental.

Q: If I call on the weekend, will I be able to rent a vehicle from you on that day?
A: We must first verify your car insurance coverage through your agent. If he or she does not work over the weekend, we may not be able to call and verify your policy. Many insurance providers have 1-800 numbers that we can call on the weekends, so it all depends on the company you use for your insurance.

Q: Do you accept walk-ins?
A: No, we do not accept walk-ins. You must contact us by phone and provide us with all of the necessary information in order to qualify. In addition, vehicle viewing is by appointment only.

Q: If I do not qualify to rent a vehicle because of my age, can someone who is older than me rent the vehicle for me?
A: No.

Q: Can I put down all cash for my damage deposit?
A: No. Cloud 9 Specialty Car Rentals requires that at least 50% of the damage deposit be placed on your credit card.

Q: Do you accept debit cards?
A: Yes. If you use a debit card for the $2500 damage deposit, please bring the phone number of your bank so that we may release your funds when your rental is complete.

Q: I do not have adequate insurance coverage, can I still qualify?
A: You must have full coverage to rent from us and meet our minimum requirement of 100/300/100.

Q: I’ve had insurance through my insurance company for just a month, do I  qualify?
A: No. Cloud 9 requires that you have had your policy in place for at least three months with your current insurance carrier.

Q: I have 100/300/100 insurance but have a lot of tickets/accidents, do I still qualify?
A: It depends. If you have an SR rating through your insurance carrier, you will not qualify. If you have three or more tickets on your record in the last three years, you will not qualify. In the last five years if you have had a revoked license or any type of suspension, you will not qualify. We run DMV reports for each renter.

Q: What kind of condition are your vehicles in?
A: All of our vehicles are newer models. There are no dents or scratches on ANY of our vehicles. We take pride in actually over-maintaining our vehicles so you get the freshest car possible.

Q: How many vehicles do you have available?
A: Please view our current line-up of vehicles to make a selection.

Q: How many locations do you have?
A: Our main location is located in Chicago, Illinois. We have additional affiliates located around the country, so please view our locations to determine which Cloud 9 office is closest to you.

Q: Do you rent your vehicles outside of Illinois? Will you ship the car to me in a different state?
A: Yes. We service the entire U.S., but do require a 1-week minimum rental when shipping vehicles out-of-state. Delivery charges are flat rates depending on how far away you are from our location.

Q: Do you offer gift certificates in any denomination?
A: Absolutely! Cloud 9 has gift certificates to fit ANY budget -- $25, $50, $100 -- you decide.

Q: Can I be put on your mailing list? Do you sell this list to anyone?
A: Just email us to be placed on our mailing list. You can expect a monthly newsletter which will have all-new updates, specials as well as promotions. We do not sell your email address to anyone.

Q: Do you rent to clients who do not live in the United States?
A: No.

Q: Do you know if an exotic car rental company is located in my state?
A: If Cloud 9 does not offer a location in your state, you may have other options from which to choose. Please visit our Rental Links page, which lists ALL of the exotic car rental companies in the United States.

Q: How much do you charge to deliver/pick-up a vehicle to/from O'Hare or Midway airports?
A: We charge a flat rate of $60 each way to O'Hare and $80 each way to Midway.

Q: If I live in the city, can I take a train out to your business?
A: Yes. We can arrange for you to be picked up at the Roselle train station on Irving Park Road.

Q: Can I leave my vehicle on your premises during my rental?
A: Yes.

Q: How much do you charge to deliver and/or pick up a vehicle?
A: We charge $3.00 per mile each way to deliver or pick up a vehicle.